Volunteer Coordinator (Long Beach Ronald McDonald House)
Job Title: Volunteer Coordinator
Division: Long Beach Ronald McDonald House (“LBRMH”)
Reports To: Executive Director
FLSA Status: Non Exempt / FT hourly
Prepared By: Executive Director
Prepared Date: January 2017
Summary: The Volunteer Coordinator is responsible for overall volunteer outreach and engagement between the greater Long Beach community and the Long Beach Ronald McDonald House. The role will include engaging the members of the community in the mission and purpose of the LBRMH through leadership and oversight of the volunteer program. The position is responsible for the leadership and integration of volunteers into the Long Beach Ronald McDonald House and its special events. Working closely with the relevant standing committees of the LBRMH Board of Trustees, and the staff, the Volunteer Coordinator facilitates the recruitment, training, scheduling, retention and recognition of volunteers for House Operations and Development and is the first point of contact for people who wish to volunteer for the organization. The Volunteer Coordinator is responsible for achieving what is absolutely critical for the long term sustainability of the Ronald McDonald House: involving volunteers in every part of our mission.
Essential Duties and Responsibilities
Volunteer Recruitment and Support
- Maintain volunteer recruitment and retention plan to effectively utilize as many as 200 volunteers per year for various needs.
- Assign volunteer duties and conduct on-site supervision and evaluation of the volunteers
- Continue to develop and enhance volunteer training materials and sessions to insure that new volunteers are welcomed appropriately and are provided with all relevant information to support retention
- Provide orientation and ongoing training and skill development for volunteers to address program needs as they arise
- Plan and execute annual volunteer recognition event, in addition to less elaborate ongoing recognition (ie newsletter, birthdays, bulletin board, etc.)
- Coordinate volunteer recruitment in the community at large by maintaining a list of tasks across different LBRMH work areas and departments, identifying critical times and needs
- Coordinate volunteer recruitment and scheduling for a full complement of volunteers for all shifts as necessary
- Maintain and schedule Meal Program; including sharing full and complete information and appreciation
- Coordinate volunteer scheduling by maintaining and updating the master list of shifts and complete list of volunteers with contact information
- Track volunteer hours (including all board members/committee meetings)
- Regularly review, revise as needed and maintain all volunteer forms and training materials
- Collect and document best practices for volunteer management, partially based on communicating with other RMHC programs, community non-profits and by research on the topic
- Respond timely to telephone inquiries
- Organize recruitment through print and online resources to educate prospective volunteers about different areas of volunteering
- Represent the LBRMH at events where we might find volunteers from specific backgrounds
- Assist in coordination of The Smile Squad Program, recognition, and outreach.
- Develop and regularly update collateral materials and outreach materials for any/all volunteer program needs
- Collaborate with RMHCSC Volunteer staff on initiatives that benefit the Chapter
- Attend community-sponsored events benefiting the LBRMH and RMHCSC
- Participate in speaking engagements and outreach as needed
Other duties as assigned
Education and Work Experience
Bachelor’s degree with 3-5 years of volunteer management experience, or any appropriate combination of education and experience.
Knowledge and Skills
Ability to work effectively under pressure to deliver results in a fast-paced environment
Strong presentation skills for effective communication with a wide variety of audiences.
General knowledge and demonstrated experience with office management; knowledge of the organization’s operations of administrative programs; ability to establish and maintain effective relationships with other management staff, employees, and the general public; ability to present facts and recommendations effectively in oral and written form.
A minimum of a Bachelor’s Degree and at least two years of relevant experience. Prior volunteer management and work experience in a non-profit organization preferred.
This position requires proven organizational, communication and inter-personal skills, excellent presentation skills, experience working with a diverse population, an understanding of the needs of our vulnerable clientele; computer skills: proficient in Microsoft Office Suite.
Individual should be highly motivated, able to work independently and possess strong time management skills. Must be able to work evenings, weekends and holidays, and possess a valid CA driver’s license and good driving record.
Ability to read and interpret general business periodicals and professional journals. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, board members, families and the general public. Ability to speak/understand Spanish a plus.
Ability to calculate figures and amounts including basic math, percentages, discounts and interest. Ability to understand and analyze event budgets. Strong knowledge of Excel.
Strong proficiency in Windows XP, and Microsoft Office 2007 (Excel and Word)
Certificates, Licenses, Registrations
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hear. The employee is frequently required to sit. The employee must frequently lift and/or move up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, must be available to work irregular hours, shifts, weekends, holidays. The noise level in the work environment is usually moderate.
Please submit your resume and cover letter to Jennifer O’Donnell at firstname.lastname@example.org. Resumes will be accepted through February 28, 2017. Applicants will not be contacted prior to this date. No phone calls please.
Equal Opportunity Employer