Development and Operations Support Coordinator

December 13, 2022
  • Full Time
  • Long Beach, CA
  • $16.51-23.76 per hour USD / Year

Website YMCA of Greater Long Beach



Development and Operations Support Coordinator

The YMCA of Greater Long Beach is at $30M+ nonprofit organization with over 750 employees that continues to grow.  To help support the progress and impact our branches provide the underserved communities of the Greater Long Beach area, our Metropolitan Office is looking to add a detail-oriented Development and Operations Support Coordinator.  A successful candidate will be equal parts analytical and tech savvy, as well as able to navigate creatively and interpersonally across multiple corporate departments.  The person selected for this position will report to the Vice President of Mission Advancement.  This position is benefits eligible and non-exempt, and the salary range of the position is $16.51 – 23.76 hourly, depending on qualifications.  This position is scheduled for 8am-5pm, in-person at our corporate office.


A qualified candidate will serve as a member of the Development Department’s team, providing administrative support to the development office. Primary focus supporting Development include donor constituency resource management, grant record management, donor acknowledgement and stewardship activities, and support activities related to the Y’s development activities and events. Primary focus supporting Operations include tracking matters related to risk management, supporting with calendar and meeting coordination, and processing reports for both branch data and their independent contractors. This position will have a high level of involvement in data export, maintenance, and systems implementation, including constituency record management “CRM”, development and marketing systems collaboration, maintenance of association-wide sensitive information from multiple departments, and YMCA website development content.


Essential Functions:



·         Provide strong ownership of donor data in DAXKO and spearhead transition to Donor CRM program anticipated in 2023.

·         Manage database users and security across association for Donor CRM, providing technical support and training to staff to enhance user proficiency and skill development.

·         Troubleshoot data and systems questions, assist users in finding solutions to CRM system problems, and proactively identify process issues and communicate to users.


·         Collaborates with marketing department on marketing materials and projects.

·         Collaborates on updating website content and online giving platforms.


·         Data entry of all gifts and pledges into the database, including one-time gifts, recurring gifts, donor-advised giving, workplace giving, and other gifts made through a third-party platform, process recurring gifts monthly, and entry of grants information into Donor CRM.

·         Ensure that database accurately tracks constituent communications preferences through monthly reconciliations of contact database.

·         Reconcile gifts entered in CRM system with accounting team.

·         Create and follow a regular maintenance schedule for cleaning and updating of data to include duplicates clean-up, submitting records to the National Change of Address (NCOA) system for updates, cleaning up bounced e-mail addresses, table clean-up as needed.

·         Produce queries, exports, reports, e-mail, and postal mailing lists.

·         Analyze data and run reports and lists for development and operations/risk management.

·         Assist as assigned with event registration process.

·         File and track insurance certificates and policy changes, and association vehicle registrations and distribute vehicle registration cards to the branches.

·         Request insurance certificates as needed by branches, and review, process, and track Independent Contractor Agreements, monitoring expiring insurance certificates and request renewals.

·         File and track incident reports, escalating as necessary to the appropriate department.

·         Schedule, coordinate, and support Risk Management Council, Cluster, and other meetings and calendars.

·         Log, track, and manage branch completion of aquatics, safety, and risk management requirements Track documentation. Send reminders, follow up on missing documentation, and escalate as needed.

·         Review, process and track Facility Use Agreements.

·         Manage vehicle inventory list and insurance compliance.

·         Other duties as assigned.


YMCA Staff Core Competencies:

Mission Advancement: Incorporates the Ys mission and values into duties, responsibilities, and activities. Supports a culture of volunteerism promoting engagement, inclusion, and ownership. Contributes and is committed to a culture of philanthropy.

Collaboration: Advocates for and promotes inclusion and diversity throughout activities and job responsibilities. Cultivates the development of relationships with others to impact and strengthen the community. Is recognized as a YMCA development team member who navigates social circles with ease. Communicates to engage and inspire people within and outside the YMCA.

Operational Effectiveness: Possesses insight and critical thinking skills. Conducts oneself professionally and ethically, setting a positive example in alignment with the YMCA’s values- caring, honesty, respect and responsibility. Possesses strong organizational and communication skills, managing responsibilities smoothly, coordinating the efforts of others efficiently, and communicating promptly and consistently.

Personal Growth: Contributes to learning organization. Leverages resources, creating alignment to expand organizational opportunities. Demonstrates courage and humility. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.



1.    A Bachelor’s degree in a related field or equivalent.

2.    Two years of experience with DAXKO or other CRM program.

3.    Two years of experience in fundraising in the YMCA or another not-for-profit, preferred.

4.    Two years of experience and advanced competency in Microsoft 365 systems, as well as applications commonly used in fundraising, marketing, web-based reporting for operations, and website content updating.

5.    Ability to organize, prioritize work, take initiative, and work independently with varied styles of supervision.

6.    Demonstrated experience managing multiple projects, deadlines, and maintaining good judgment.


Working Conditions:

Environmental Factors:  Indoor and outdoor facilities (e.g. kitchen and recreational sites); exposure to heat, cold, potentially hazardous chemicals, toxic materials; work on slippery or uneven surfaces.  Noise level is usually moderate.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to stoop, bend, kneel, crouch, talk, hear, stand, walk, sit, and reach with hands and arms.  The employee must occasionally lift, push, pull, and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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