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Director of Client Services (Westside Regional Center)

 In Job Postings

Director of Client Services

Department: Client Services

Reports to: Executive Director

Close Date: October 19th, 2018

Primary Purpose:

To provide leadership for and direct all consumer services in accordance with the provisions of the Center’s contract with the Department of Developmental Services, the Lanterman Developmental Disabilities Services Act and policies of Westside Regional Center.  Under executive direction, plans, organizes and directs the Client Services Department, participates in planning and budgeting, Supervises mid-level managers and the Assistant Director of Client Services and additional designated positions; attends Board of Directors’ meetings and the Client Services Committee meeting of the board, and serves as a member of the Executive Team.


Principal Duties and Responsibilities (* = essential functions):

  1. Provides leadership and oversight for client supports and services in the WRC catchment area.*
  2. Participates in the development of department goals, establishes and/or maintains division-level programs such as Medicaid Waiver, Early Start and Self Determination Services, directs the implementation of the division’s goals, objectives, policies procedures and work plans in accordance with the Lanterman Developmental Disabilities Services Act and WRC policies.*
  3. Formulates quality performance standards and outcomes to measure and evaluate productivity of the division and ensure accountability. Provides or arranges staff training to meet quality and productivity expectations.*
  4. Provides direction to staff on Agency and DDS policies and procedures*
  5. Participates in on site Purchase of Service (POS) review.*
  6. Participates in management and senior management groups. Provides technical assistance and staff support to Board committees and task forces, as needed.  *
  7. May represent the agency or serve as client services liaison to governmental and community agencies, board and committees and/or outside groups.*
  8. Selects, trains, directs and evaluates assigned staff.*
  9. Prepares responses to program audits performed by the Department of Developmental Disabilities.*
  10. Works effectively to resolve employee conflicts, address employee performance issues and implement corrective action, in consultation with Human Resources and the Management Team.*
  11. Reviews and/or approves a variety of materials and reports, including funding requests and exceptions to POS guidelines, special incident reports and conservator/guardianship reports; prepares and reviews performance evaluations; makes out-of-home placement level determinations.*
  12. Confers with staff on unusual or difficult case situations disputes and/or disagreements between divisions and gives direction or makes recommendations.*
  13. Keeps current on legislation, trends and developments in the field of developmental disabilities and their possible impacts on the Agency.*
  14. Interprets and communicates State and federal directives, regulations and legislative changes to staff, provides clear, consistent internal directives and education within and across units/departments.*
  15. Promotes collaboration between units/divisions in identifying client needs for new services, potential services providers and partners.*
  16. Responds to and facilitates resolution of elevated issues regarding our clients and families.*
  17. Provides audit data regarding the status of caseloads where there are issues that have come to light through the community or otherwise, and collaborates regarding remediation, follow-up and outcomes for the SC where issues have been identified, as well as the Program Manager responsible for oversight of the SC and the consumers and families on his or her caseload.*
  18. Ensures timely compliance with all state-mandated initiatives, programs and/or projects, as it relates to Client Services.*
  19. Both collaboratively and individually authors content for website, communications materials and training for various sectors of our staff and community.*
  20. Demonstrates fairness, professionalism and integrity while fostering both a positive work environment and a favorable reputation of the agency within the community.*
  21. Performs related duties and or projects as assigned.

Education and Experience

  • Extensive and specialized knowledge in Regional Center POS procedures, as is generally acquired through 5 or more years of Regional Center experience in a Client or Consumer Services unit.
  • Increasingly responsible professional experience in a related setting, including at least 5 years as a manager or supervisor.
  • Master’s degree in Social work or a related field (LCSW, ASCW or MFCC desirable)

Required Abilities:

  • Ability to manage multiple tasks under varying degrees of pressure, and the ability to make informed, well-reasoned and defensible decisions.
  • Exceptional interpersonal skills, including the ability to benchmark workplace civility and champion a positive work environment.
  • Expertise in terms of support to clinical and other interdisciplinary team staffing.
  • Ability to assign, coordinate and effectively supervise the work of others.
  • Demonstrated aptitude in establishing effective working relationships with professional staff, clients, parents and the public.
  • Expert knowledge of SANDIS including reporting functions.
  • Ability to inform, motivate and influence professional staff, clients, parents and the community at large.
  • Skilled and effective personnel management within the framework of compliance while ensuring staff is putting consumers’ and their families’ interests first.
  • Demonstrated advocacy and commitment to the best interests of the individuals we serve.
  • Proven strength of written and oral communication skills.
  • Demonstrated excellence in time management and prioritization skills.
  • Leadership skills within a teamwork model.
  • Recognized capacity to garner the confidence of staff, clients, parents, and our community, both at the local and state level.
  • Ability to present ideas and information accurately and effectively both orally and in writing, including but not limited to delivering presentations before various stakeholders.
  • Ability to author website and other communications content both accurately and effectively.
  • Demonstrated computer expertise, particularly Microsoft Office as well as the aptitude to learn new software applications quickly.
  • Professional demeanor and the ability to both model and contribute to a positive work environment.
  • Proven knowledge of all regulatory standards, including but not limited to Medicare, Title XXII and trailer bill language affecting Regional Center case management and service delivery.
  • Proven ability to work well in a team situation, functioning in leadership, implementation, or any other role assigned.

How to Apply:

Submit cover letter and resume to:

Human Resources

Westside Regional Center

5901 Green Valley Circle

Culver City, CA 90230

Fax: 310-258-4280


No Phone Calls Please

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