Case Manager Access Center Retention (The People Concern)
Position: Case Manager – Retention Location: Access Center
Under the supervision of the Program Manager, the Case Manager is responsible to:
• Provide crisis intervention, long-term case management, advocacy and aftercare/retention
services to participants
• Assist clients in obtaining housing; Research existing long-term housing options and develop
• Develop effective, trusting and professional relationships with property owners/managers,
housing providers and clients with focus on facilitating their independence;
• Develop a housing plan in collaboration with the client that is based on client goals, needs
and issues (e.g. substance abuse, mental illness, medical problems, etc.);
• Meet with client as often as necessary based upon individual client needs, update goal plan(s)
as changes occur; provide ongoing support and guidance to ensure client’s retention of permanent
• Attend and participate in all case file, staff meetings, training, and retreats as required by
• Provide outreach to housing providers in a timely manner to effectively resolve
• Complete service statistics and reports as required by funders; organize documentation in
client files and computer database;
• Collaborate with other OPCC projects and Westside homeless services agencies.
• Participate in on-going self-evaluation, program evaluation and program
• Collaborate and communicate effectively with property managers, owners, housing authorities
and agency staff on behalf of OPCC clients;
• Other duties as assigned.
• B.A. or equivalent work experience.
• Demonstrated knowledge of case management, experience in dealing with issues faced by
population served (i.e. mental illness, substance abuse, HIV).
• Knowledge of community and housing resources and government benefits/Welfare system.
• Committed to improving the community through empowerment and dignity.
• Ability to self-motivate, work independently and communicate effectively.
• Able to organize time and responsibilities in an effective and efficient manner.
• Skill in non-violent crisis intervention.
• Computer literate; able to effectively use computerized database for client file management.
• Ability to work as a team member.
• Valid CA Driver’s license; car and auto insurance.
Mail salary expectations, cover letter, and resume to
The People Concern Human Resources 2116 Arlington Ave.
Los Angeles, CA 90018 OR